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(Hosting-NewsWire.com, April 13, 2016 ) Singapore, Singapore -- During a recent interview, Granville Edwin, co-founder of Roomi Space brand announced "Customer satisfaction is very important to us and is our top priority". He added "We want to ensure all customers that we take each and every feedback seriously, and will take time and care to look into each case that arises."
On 1st April 2016, the company's popular product, the Travel Toiletry Bag received feedback from a customer, Ms Peggy, who said that her bag tore after using it a few times and she needed to repair it. In order to provide 100% customer satisfaction, Roomi Space immediately reached out to Ms Peggy and offered a free replacement. The new item was sent within the week of getting in touch with the customer. Ms Peggy was delighted and she responded, "Thank you for your thoughtfulness on this order. You certainly are going beyond what is necessary, but I appreciate it very much."
Granville also assured that all possible actions are taken to make customers enjoy their products and receive good after sales service. They also look at all feedback given to help improve their products to meet their customer's expectations. Since being established on Amazon last August, their Storefront has received a 98% positive rating for their Roomi Space brand.
Meanwhile, the company ensures that whether there is any issue with the Roomi Hanging Toiletry Bag or the Travel Passport Wallet, customers can request for the company's "Money Back Guarantee" within 30 days of purchase. The customer can return the product that they are dissatisfied with and they will receive a full refund. "To keep communications open, a follow up email will be sent by us to find out how to improve the product as suggestions are always welcome!" said Granville in closing.
About Roomi Space
Roomi Space provides stylish organizers for smart and convenient travelling, with the aim to make travel experiences more pleasant by having well designed travel wallets, passport holders, toiletry bags, cosmetic bags and organizer bags. Experiences with frequent travel have led the founders to design and produce organizers for the most important documents or items while travelling.
Roomi Space
Marion Nicole
(65) 6457 5871
contact@roomispace.com
Source: EmailWire.Com
Source: EmailWire.com
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