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(EMAILWIRE.COM, May 07, 2012 ) SAN DIEGO and SANTA CLARA, CA -- Four pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Santa Clara. TSW, being held May 7-9, is the industry’s premier technology services conference, and is hosted by the leading trade association of the technology services industry, TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.
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The pre-conference courses, presented by TSIA featured faculty, were held from 8 a.m. to 1 p.m. and covered some of the industry’s hottest topics: best-in-class pricing practices, maximizing contact center efficiency, building a top-level support website, and creating business value for customers.
The pre-conference roster included:
• “Profitable Technology Services Pricing,” presented by Timothy Matanovich, president, Value and Pricing Partners.
• “Contact Center Bootcamp: Optimizing for Maximum Efficiency and Effectiveness,” presented by Sharon Pettigrew, principal, Call Center Group.
• “Creating Business Value Changes Customer Perceptions and Wins More Business,” Bill Hall, partner, Pretium Partners.
• “Winning Support Websites: From Assessment to Customer Love,” Francoise Tourniaire, owner, FT Works.
Technology Services World is the preeminent source of learning and peer networking in the services industry. More information on this event can be found at www.technologyservicesworld.com.
The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. www.tsia.com
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