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(Hosting-NewsWire.com, December 01, 2015 ) Cheyenne, WY -- Kitchenware brand, Solutionelle, is quickly becoming a customer favorite on Amazon.com. Solutionelle's new product line, a luxurious Ceramic Chef Knife Set, launched on the e-commerce giant just two months ago. Since then, their ceramic knives have earned a single 4-star review among a sea of consistent 5-star reviews. However, it's not just the product that has people talking. Solutionelle's integrity, high standards and genuine compassion and caring for their customers is creating quite a buzz.
Many companies have a mission statement that enforces their dedication to customer service, top quality products and guarantees. Solutionelle is no different - until it comes to the interaction that they create with their customers. Every customer review and feedback comment is personally responded to. While many companies respond with templates, where each answer is the same, with the exception of a customer's name or a sentence or two, Solutionelle takes the time to truly connect with their audience. Each message they post is a unique and thoughtful response to the person writing. Reading reviews seems as if Solutionelle is in the same room, speaking directly with their customers. People are noticing. It's earning Solutionelle high praises, such as these:
"Seller is a genuine pleasure to work with. They went above and beyond to make sure I was satisfied with my order and if I have any questions in the future to not hesitate to contact them. I would love to purchase from them again!"
"Great seller…!!"
"This company is great. They know what they are doing."
"Amazing seller! ..."
"Excellent customer service and communication."
"Fantastic seller! I will definitely buy from again! "
"First rate seller! Would definitely do business with them again..."
"Great Service, Great Product! Thank you."
Solutionelle’s Customer Account Manager, Katelynn Metzler, says, "We are just thrilled with the feedback. We like to engage with our customers, not respond to them. There's a difference, and it's a subtle one. We try to find something in their comment that we can genuinely connect with, and then create a light-hearted, yet still professional response around it. Believe it or not, this can even work in difficult situations. We want to come across as conversational, down-to-earth and approachable. It's tricky to accomplish online, but customers are telling us that they appreciate our efforts."
One thing is for sure, if the high customer praise continues, Solutionelle will have succeeded in creating a very unique voice in an otherwise crowded marketplace.
About Solutionelle
Solutionelle specializes in the development of innovative kitchen gadgets, professional ceramic knives and premium kitchenware. In addition to upholding high standards for positive customer relations, the company is dedicated to excellence and prides themselves on sourcing the best quality products for their customers. The Solutionelle brand is made available exclusively to the online marketplace.
Solutionelle
Valerie Michaelson
641-715-3900 x399464
press@solutionelle.com
Source: EmailWire.Com
Source: EmailWire.com
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